Last updated: July 8, 2026
Glow and Flow Health operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Glow and Flow Health is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services.
How We Use Your Personal Information
- Provide, Tailor, and Improve the Services. To perform our contract with you, process payments, fulfil orders, remember your preferences, send account notifications, process returns and exchanges, arrange shipping, and create a customised shopping experience.
- Marketing and Advertising. To send marketing and promotional communications by email, text message or postal mail, and to show you online advertisements.
- Security and Fraud Prevention. To authenticate your account, provide a secure payment experience, and detect or investigate possible fraudulent or malicious activity.
- Communicating with You. To provide customer support and maintain our business relationship with you.
- Legal Reasons. To comply with applicable law or respond to valid legal process.
How We Disclose Personal Information
We may disclose your personal information to Shopify, vendors and other third parties who perform services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping); to business and marketing partners; where you direct or consent; within our corporate group; and in connection with a business transaction or to comply with legal obligations.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To learn more, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Third Party Websites and Links
The Services may provide links to websites operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." How long we retain your personal information depends on whether we need it to maintain your account, provide Services, comply with legal obligations, or resolve disputes.
Your Rights and Choices
- Right to Access / Know. You may request access to personal information we hold about you.
- Right to Delete. You may request that we delete personal information we maintain about you.
- Right to Correct. You may request that we correct inaccurate personal information.
- Right of Portability. You may request a copy of your personal information.
- Managing Communication Preferences. You may opt out of promotional emails at any time using the unsubscribe link.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. You may also lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store and process your personal information outside the country you live in.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website and update the "Last updated" date.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, email us at hello@glowandflowhealth.com or write to Glow and Flow Health, PO Box 5060, Braddon ACT 2612, Australia.